Cancellation & Refund Policy

1. Introduction

This Cancellation & Refund Policy ("Policy") outlines the terms and conditions for cancellations and refunds related to webinar registrations on the Biocodez LLP platform. By registering for any webinar, you acknowledge and agree to abide by this Policy.

We strive to provide high-quality educational experiences and fair policies for all participants. Please read this Policy carefully before registering for any paid webinar.

2. Free Webinars

For webinars offered free of charge:

• No refund is applicable as there is no payment involved
• You may cancel your registration at any time before the webinar
• Cancellation can be done by clicking the cancellation link in your registration email
• No-shows will not affect your ability to register for future webinars
• We reserve the right to cancel or reschedule free webinars without liability

3. Paid Webinars - User-Initiated Cancellation

3.1 Cancellation Timeline

Refund eligibility for paid webinars depends on when you cancel your registration:

3.2 How to Cancel

To cancel your registration:

1. Log in to your account on the Biocodez webinar platform
2. Navigate to "My Webinars" or "Registered Webinars"
3. Click on the webinar you wish to cancel
4. Click the "Cancel Registration" button
5. Confirm the cancellation and submit your refund request
6. You will receive a confirmation email with refund details

Alternatively, you may contact our support team at [email protected] to request cancellation.

4. Webinar Cancellation by Biocodez LLP

4.1 Full Refund Policy

In the event that Biocodez LLP cancels a webinar for any reason, all registered participants will be eligible for a full refund (100%), regardless of the cancellation timeline.

4.2 Reasons for Cancellation

We may cancel a webinar due to:

• Instructor unavailability due to emergencies or unforeseen circumstances
• Technical difficulties that prevent webinar delivery
• Insufficient registrations to conduct the webinar
• Force majeure events (natural disasters, pandemics, etc.)
• Other circumstances beyond our reasonable control

4.3 Notification and Refund Process

• Participants will be notified via email at least 24 hours before the scheduled time (when possible)
• Full refunds will be processed automatically to the original payment method
• Refunds will be initiated within 3-5 business days of cancellation
• Participants may also be offered the option to transfer registration to a future webinar

5. Webinar Rescheduling

5.1 Rescheduling by Biocodez LLP

If a webinar is rescheduled to a new date/time:

• All registered participants will be notified via email
• Participants may choose to attend the rescheduled session
• Participants who cannot attend the new date may request a full refund
• Refund requests must be submitted within 48 hours of the rescheduling notification
• No partial refunds will be offered for rescheduled webinars

5.2 User Request for Rescheduling

Individual participants cannot request to reschedule a webinar. If you cannot attend a scheduled webinar, you may cancel your registration according to the cancellation policy outlined in Section 3.

6. No-Show Policy

If you fail to attend a webinar for which you have registered and paid:

• No refund will be issued
• No credit will be provided for future webinars
• No exceptions will be made for personal emergencies, technical issues, or other reasons
• We recommend testing your technical setup before the webinar and joining on time

Exception: If you experience technical difficulties on our end (platform outage, server issues), please contact support immediately. We will investigate and may offer a refund or alternative arrangement on a case-by-case basis.

7. Refund Processing Details

7.1 Processing Time

• Refunds are initiated within 7-10 business days of cancellation approval
• The actual credit to your account depends on your bank or payment provider
• Credit card refunds may take 5-10 business days to reflect in your statement
• Bank transfers and UPI refunds may take 3-7 business days

7.2 Refund Method

• Refunds will be processed to the original payment method used for registration
• We cannot process refunds to a different account or payment method
• If the original payment method is no longer valid, please contact support

7.3 Payment Gateway Fees

Please note that payment gateway processing fees are non-refundable. The refund amount may be reduced by:

• Transaction fees charged by Razorpay or other payment processors (typically 2-3%)
• Currency conversion fees (if applicable)
• Bank charges or other administrative fees

The refund amount will be clearly communicated to you when you request cancellation.

8. Partial Attendance

If you attend only part of a webinar:

• No refunds will be issued for partial attendance
• You are responsible for attending the entire scheduled duration
• Leaving early or joining late does not entitle you to a refund
• Certificate eligibility depends on meeting minimum attendance requirements (typically 75%)

9. Technical Issues and Service Interruptions

9.1 User-Side Technical Issues

We are not responsible for technical issues on your end, including:

• Internet connectivity problems
• Device compatibility issues
• Software or browser incompatibility
• Audio/video hardware failures

No refunds will be provided for user-side technical difficulties. We recommend testing your setup before the webinar.

9.2 Platform-Side Technical Issues

If technical issues on our platform prevent you from attending or significantly disrupt the webinar:

• Please contact support immediately during the webinar
• We will investigate the issue and verify platform logs
• If confirmed, we may offer a full refund or access to a future session
• Decisions will be made on a case-by-case basis

10. Transfer of Registration

Webinar registrations are personal and non-transferable:

• You cannot transfer your registration to another person
• Access credentials are unique to each registrant
• Sharing access links violates our Terms of Service
• If you cannot attend, please cancel according to this Policy

Exception: In rare cases, we may allow registration transfer for corporate group bookings. Contact us at [email protected] to inquire.

11. Special Circumstances and Exceptions

We understand that unforeseen circumstances may arise. In exceptional cases such as:

• Medical emergencies (documentation required)
• Family emergencies
• Natural disasters affecting your location

You may contact our support team to request special consideration. Each case will be reviewed individually, and we reserve the right to make exceptions to this Policy at our sole discretion.

Please submit your request with supporting documentation to [email protected].

12. Dispute Resolution

If you have a dispute regarding a refund:

1. Contact our support team at [email protected]
2. Provide your registration details and explain the issue
3. We will investigate and respond within 3-5 business days
4. If the issue is not resolved, you may escalate to our management team
5. All refund decisions by Biocodez LLP management are final

13. Payment Gateway Disputes and Chargebacks

If you initiate a chargeback or dispute through your bank or payment provider:

• Please contact us first to resolve the issue amicably
• Unauthorized chargebacks may result in account suspension
• We will provide transaction records to payment processors as evidence
• Refund requests should be made directly to us, not through your bank

14. Changes to This Policy

We reserve the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes constitutes acceptance of the updated Policy. Material changes will be communicated via email to registered users.